Could be that the connection has come loose. Please email our support team via our website for assistance with this. As someone has covered, this is a glitched caused by an over voltage between the Xbox 360 and the MixAmp. If you turn your voice chat down the problem will no longer persist. If it does then try loosening the hair triggers. We are working on new ways to take payment right now. If the problem persists please get in touch. Hey guys. Really sorry to hear that no one got back to you. Please can you email them again but this time copy me into the email, email@example.com. I'll help you chase up your order for you.